Face ID or Fingerprint Not Working? Fixes to Try (Vancouver)
Face ID or your fingerprint sensor stopped working? Try these simple fixes first, and learn the signs that point to a hardware problem.
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Repair Guides
What to do when something breaks — cracked screens, water damage and other common phone problems.
Phone Only Charges at an Angle? Causes and Fixes (Vancouver)
If your phone only charges when the cable is held just right, the plug isn't seating properly. Here's how to find the cause and when the port needs repair.
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Ghost Touch on Your Phone? Causes and Fixes (Vancouver Guide)
Phone tapping, typing or opening apps by itself? Here's how to find the cause of ghost touch, the fixes to try first, and when the screen needs repair.
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Phone Stuck on the Apple or Samsung Logo? Vancouver Fix Guide
Phone frozen on the Apple or Samsung logo? Here's how to force restart it, reinstall the software without losing data, and tell when it's a hardware problem.
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Blurry Phone Camera? Causes and Fixes (Vancouver Guide)
Blurry photos from your phone camera? Here's how to tell a dirty lens, case or focus issue from real camera damage, and what to try before a repair.
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Phone Speaker Muffled or Crackling? Try This First (Vancouver)
Phone speaker sounding muffled, quiet or crackly? Here's how to tell a blocked grille or setting from a damaged speaker, and how to clean it safely.
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iPhone Back Glass Cracked? Is It Safe to Use? (Vancouver)
Cracked the back of your iPhone? Here's how to tell if it's safe to keep using, what to do right away, and when it needs repair.
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Lines or Black Spots on Your Phone Screen? A Vancouver Guide
Lines, flickering bars or black spots on your phone screen? Here's what each symptom means, a quick test for software vs hardware, and what to do next.
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Phone Dropped in Water? What to Do Right Away
Water and phones are a bad mix, but the first few minutes make a real difference. Here's what to do, what to skip, and when to get the phone looked at.
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